The Sheraton Sand Key Resort over the years has consistently been a leader in customer service.
The resort has repeatedly achieved the prestigious Chairman's Club Award. This honor is measured and evaluated by J. D. Powers and Associates and carries the distinction of acknowledging the highest levels of customer satisfaction achieved by Sheraton Hotels and Resorts.
The resort's General Manager, Russ Kimball, has not once but twice been named manager of the year by Sheraton Corporation. Further, he is a past chairman of the Florida Hotel and Motel Association, an organization that in 1998 named him as Florida Hotelier of the Year.
Mr. Kimball has the rare distinction of having served the Sheraton Sand Key Resort since 1976, an unheard of tenure amongst the hotel industry.
STARWOOD’S PACESETTER AWARD PRESENTED TO SHERATON SAND KEY RESORT
CLEARWATER BEACH, Fla. - (August 2007) - The Sheraton Sand Key Resort proudly hosted the Starwood Southeast Region General Manager’s meeting this year. Each year Starwood presents the Pacesetter Award to one hotel or resort in the southeast that embellishes high positive scores in guest and meeting planner satisfaction, property conditions and other factors that contribute to the highest overall performance, throughout the first half of 2007. This award was presented to the Sheraton Sand Key Resort. Congratulations on your accomplishments!
SHERATON SAND KEY RESORT CHOSEN FOR PINNACLE AWARD
CLEARWATER, Fla. - (May 2007) - The Sheraton Sand Key Resort received the prestigious 2007 Successful Meetings Pinnacle Award. Only 20 others were chosen for this award in the entire state of FL! The Pinnacle Award earned a reputation as the most credible and prestigious symbol of excellence among meeting planners and hoteliers alike.
Meeting planners themselves are the ones who are making this distinction, which gives a credible stamp of approval that others use when deciding where to host a meeting or convention. Reviews are based on a scale of 1-10 across four categories, which include Accommodations, Amenities, Meeting Facilities & Services and Food & Beverage. All winners will be listed in Successful Meetings’ annual Pinnacle Registry, published in August. Congratulations Sheraton Sand Key Resort!
TESTIMONIALS: Click to read what others are saying.
A note to the GM, Russ Kimball
I just wanted to drop a note to thank you for everything that you and your staff have done for me not just this year, but over the last 17 years. While my time there went quickly last weekend, it was good to see all of my Sheraton Sand Key friends. I was the recipient of the ASJA Distinguished Service Award, recognizing me for 29 years in student affairs, and 22 years with ASJA. In my acceptance speech, I dedicated the award to two individuals. The first was Don Gerhing and the second one being Les Agres. I mentioned that Les is not a member of ASJA, but over the last 17 years he has been a member of the Sheraton Sand Key Resort team who have made a huge contribution to the success of our annual conference each and every year. My dedication received a hearty ovation. In retrospect, I wish that I had dedicated it to the entire staff at your resort. The long tenure and success of all of the great people at the place is a direct result of your leadership and support for the resort. So here is to you, Les, Jack, Bonnie, Chef John, Jon, Brian and of course Peggy upstairs, and everyone else at the Sheraton Sand Key Resort.
Dave Bergen
Associate Dean for Educational Resources
Culinary Arts and Hospitality Center, Suffolk County Community College
February 2008
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After careful consideration of every aspect of our National Sales Conference, I want to give you my very clear thought about the Sheraton Sand Key Resort…In one word, WOW! It was absolutely my great privilege and pleasure to work with the fine staff you have assembled at every level. It is very apparent that each employee enjoys working there and takes a great personal pride in doing such a fine job. From the sales staff to the audio visual staff, we were provided exemplary service. Susan Blair and Bonny Greenwood from the sales staff produced a seamless, successful conference and are energetic, upbeat and very professional. You have a beautifully maintained property, wonderful staff and delicious cuisine served graciously. I feel so very fortunate to have had our conference at the Sheraton Sand Key Resort.
Connie Rivchun
Corporate Tradeshow & Events Manager
Rand McNally Company
February 2008
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"The service I received at the Sheraton was fantastic, and was consistent with that of a five-star hotel. I was extremely pleased with the staff and their attentiveness to my staff and attendees. Our attendees, who have had this meeting previously three times at the Don Cesar (now a Loews hotel), were extremely impressed with their experience at the sheraton, and many spoke of coming back for a future vacation. I look forward to another meeting that would fit with the Sheraton so I can work with such a cooperative and customer focused staff again. Thank you all!"
Elizabeth A. Dackson
USF H. Lee Moffitt Cancer Center & Research Institute
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"The staff was extremely responsive to our needs. Planning was easy and those that I interfaced with for the planning and implementation of the event were knowledgeable and went out of their way to assure that everything went smoothly. The Sheraton Sand Key is an excellent venue for business meetings."
Mike Heath
Progress Energy
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"This was the best conference we had and the hotel was a huge part of its success. Dori Mitchen and Bonnie Greenwood were fantastic and all the staff were wonderful - thank you!"
Fiona Morgan
C-Port
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"Susan Blair was one of the easiest and most accomadating sales managers that I have ever worked with. Brian Fenlon was in charge of all the banquet rooms and was very helpful with all my on-site needs. He was always around whenever I needed him. Overall, the hotel staff was great. One of the best that I have worked with. The Chef was awesome and the food staff worked hard."
Kimberly Burd
Nielsen, Homescan & Spectra
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"As a meeting planner, I would like to take the entire staff at the Sheraton Sand Key Resort with me to each and every event we hold. The service and attention to detail is unlike any other I've experienced in my 15+ years of planning meetings and events. Thank you!"
Lisa Stille
CMP/AEGON USA, Inc.
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"The entire staff is excellent and all were extrememly helpful in making our conference a success. My thanks especially to Les Agres and Bonnie Greenwood who are both very pleasant and capable professionals. The food was excellent and the serving staff very helpful. I asked for some last minute changes in set-up including bringing a lift for a wheelchair bound speaker. All staff were exceptional in responding to my requests in a timely, efficient and pleasant manner."
Dr. Patricia A. Gorzka
USF Office of Continuing Professional Development
The Sheraton Sand Key Resort over the years has consistently been a leader in customer service.
